Privacy policy
COOKIE MAN AUSTRALIA – PRIVACY POLICY
Effective Date: 13/04/2026
Entity: Cookie Man Australia Pty Ltd (ABN 92 152 739 065)
Website: www.cookieman.com.au
1. Introduction
Cookie Man Australia Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and manage your personal information.
2. What Personal Information We Collect
We may collect the following types of personal information:
Information you provide directly
- Name
- Email address
- Phone number
- Delivery and billing address
- Business details (for wholesale customers)
- Information submitted via competitions, forms, or enquiries
Information collected automatically
- IP address
- Device and browser information
- Website usage data (via cookies and analytics)
Transaction information
- Purchase history
- Payment information (processed securely via third-party providers)
Personal information includes any information that identifies you or could reasonably identify you.
3. How We Collect Personal Information
We collect personal information when you:
- Place an order on our website
- Sign up to our email marketing list
- Enter a competition or promotion
- Contact us (email, phone, web forms)
- Visit or interact with our website (including via cookies)
4. Why We Collect Your Information
We collect and use your personal information to:
Core business functions
- Process and fulfil orders
- Deliver products and services
- Communicate with you about your orders
Marketing & growth
- Send marketing communications (if you have consented)
- Provide offers, promotions and product updates
Operations & improvement
- Improve our website, products and services
- Conduct analytics and customer insights
Promotions
- Administer competitions and prize draws
We will only use your information for the purpose it was collected or for related purposes permitted under the Privacy Act.
5. Direct Marketing
We may send you marketing communications via email or SMS if:
- You have given consent, or
- We reasonably believe you would expect such communication
You can opt out at any time by:
- Using the unsubscribe link
- Contacting us directly
👉 Under Australian law, marketing messages must include consent, identification and an unsubscribe option [acma.gov.au]
6. Disclosure of Personal Information
We may disclose your personal information to:
- Delivery and logistics providers
- Payment processors (e.g. Shopify, payment gateways)
- Marketing platforms (e.g. email marketing tools)
- IT and website service providers
- Professional advisors (legal, accounting)
- Government or regulatory authorities (where required by law)
We only share information necessary for these services.
7. Overseas Disclosure
Some of our service providers may store or process information overseas (e.g. cloud-based platforms, marketing tools).
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy obligations.
The Privacy Act requires businesses to ensure overseas recipients handle data appropriately [oaic.gov.au]
8. Cookies and Website Tracking
Our website uses cookies and similar technologies to:
- Enable website functionality (e.g. shopping cart)
- Analyse website traffic
- Personalise content and advertising
Cookies may collect information about your browsing behaviour.
By using our website, you consent to our use of cookies.
Cookies fall under Australian privacy law where they collect personal information [deanusher.com]
9. Storage and Security
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
This includes:
- Secure systems and platforms
- Restricted access to personal data
- Use of reputable third-party providers
10. Access and Correction
You have the right to:
- Request access to your personal information
- Request correction if it is inaccurate or outdated
To do so, contact us using the details below.
👉 Individuals have rights to access and correct personal information under the APPs [prosperlaw.com.au]
11. Complaints
If you believe we have breached privacy laws, you can contact us using the details below.
We will investigate and respond to your complaint in a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be published on our website.
13. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Cookie Man Australia Pty Ltd
📧 Email: hello@cookieman.com.au
📞 Phone: +61 420 998 774
📍 Address: Gate 3, Units 11& 12, 7-15 Gundah Road, Mount Kuring-gai NSW 2080